Privacy Policy

Effective Date: May 5, 2025

At SwagNepal, your privacy is important to us. This Privacy Policy explains how we collect, use, and protect your personal information when you use our website, services, and place orders for personalized and customized gifts.

1. Information We Collect

We collect information from you when you:

• Visit our website
• Place an order
• Subscribe to our newsletter
• Engage with us through contact forms, WhatsApp, or social media

The types of information we may collect include:

• Full name
• Contact number and email address
• Delivery address
• Personalization details (e.g., name, message, design preferences)
• Order history
• Payment method (only through secure third-party gateways – we do not store your card or account details)

2. How We Use Your Information

We use the information we collect to:

• Process your orders and deliver personalized products
• Provide customer support
• Send order updates and promotional emails (only if you opt in)
• Improve our website, products, and services
• Ensure a personalized user experience

3. Sharing Your Information

We do not sell, trade, or rent your personal information to others. However, we may share your information with trusted third-party service providers, such as:

• Delivery partners to fulfill your order
• Payment gateways to process transactions securely
• Analytics tools to understand website traffic and usage

These third parties are obligated to keep your information secure and use it only for specified purposes.

4. Cookies & Tracking

We use cookies to enhance your browsing experience and analyze website performance. You can choose to disable cookies in your browser settings, though some parts of the website may not function properly.

5. Data Security

We implement appropriate technical and organizational security measures to protect your personal information from unauthorized access, alteration, disclosure, or destruction.

6. Your Rights

You have the right to:

• Access the personal information we hold about you
• Request correction or deletion of your information
• Opt out of promotional emails at any time

To make any such requests, please contact us at swagnepalofficial@gmail.com.

7. Children's Privacy

Our services are not intended for children under the age of 13. We do not knowingly collect information from children.

8. Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated effective date.

9. Contact Us

If you have any questions about this Privacy Policy or how we handle your data, please contact us:

SwagNepal
Itahari, Sunsari, Nepal
Email: swagnepalofficial@gmail.com
Phone: +977-9800909096